Who runs this site
This site and the Property Answering service are operated by Moneli Automation Inc., a Canadian company. Customer data is stored in Canada; the privacy policy lists every processor and where it runs. The terms of service cover the rest.
The guides on this site (answering service cost, maintenance emergencies, live vs AI answering) compare us with other vendors. We sell one of the services discussed, so every price is sourced and dated; how we keep it fair.
What Property Answering is
A phone number that answers your tenants, applicants, owners and vendors 24 hours a day, from the rules and building details you give it. It speaks English or Spanish, records and transcribes the call, and emails a summary with action items to the addresses you choose, usually within a few minutes. It blocks spam calls.
Plans are $71, $101 or $215 a month, month to month, with 20% off yearly. Intake forms, scheduling and reminders, visitor check-in, and quotes and invoices are included in every plan.
How it works
- We set up your number with you on a short setup call: a US number, local or toll-free.
- You write the rules: your emergency list, office hours, building details and policies, in plain English. You can change them yourself at any time.
- You forward your line after hours, or when it is busy or unanswered. Tenants keep dialling the number they know.
- Every call becomes a written summary, with urgent calls marked urgent for your on-call person.
What it does not do
It does not transfer calls to a person, dispatch technicians, or connect directly to AppFolio, Buildium or Yardi. Summaries arrive by email, ready to paste into a work order. If you need live warm transfers, a live answering service fits better.
Reach us
- Email: mike.esmali@moneliautomation.com
- Demo line: (833) 373-2255. It is the real assistant, and it records calls.
- Or send a note from the contact page.